Article Information

Journal:Business and Economics Research Journal

Title of Article:The Mediating Role of Interpersonal Deviance on Effects of Emotional Labor to Job Performance and Intention to Quit

Author(s): Memduh Begenirbas, Abdullah Calıskan

Volume: 5

Number: 2

Year: 2014

Page:109-127

ISSN:1309-2448

Abstract

In this study, the effects of service employees’ job performance and intentions to quit on their displays of emotional labor are examined. Also, the mediating role of interpersonal deviance on these effects are also observed. For this purpose, data are obtained and analyzed from 403 private service employees’ working in Ankara. The relations and effects between variables are presented by correlation and regression analyses. The validity of scales are measured with structural equation model. According to the findings, it is seen that employees’ emotional labors have significant effects on their job performance and intention to quit the job. Particularly, it is found that while job performances of employees who act surfacely are low, but their intentions to quit are high. It is observed that interpersonal deviance has negative contribution to the employees’ job performance, but positive contribution to the intention to quit. And also, coming through that interpersonal deviance has partial mediating role between emotional labor and job performance and intention to quit. Due to the findings of this study, recommendations are given for the managers of service sector to recruit and maintain productive and effective service emplooyees.

Keywords:Emotional Labor job performance, intention to quit, interpersonal deviance.

JEL Classification:M10, M12, D23

Article Information

Journal:Business and Economics Research Journal

Title of Article:Critical Review of Organizational Learning

Author(s): Ozlem Yasar Ugurlu, Duygu Kizildag

Volume: 5

Number: 2

Year: 2014

Page:95-107

ISSN:1309-2448

Abstract

The existence of positive literature on organizational learning has been remarkable since 1970s’. The literature has frequently put emphasis on the positive impacts of organizational learning such as creating knowledge, increasing capacity, improving performance, developing talent and providing competitive advantage. Furthermore, it has been stated that organizations implementing organizational learning practices, have structures which employees have continuously been learning and developing their capacities. In recent years, unlike the existing studies emphasizing the positive outcomes of organizational learning, it is noteworthy that there are also studies looking at the concept of organizational learning from critical perspective. In critical studies it has been questioned that whether organizations really learn, whether there is an organizational structure in which organizational learning constantly occurs and also whether there is a demand for continuously learning or not. The conceptual framework of this study is composed of related literature review of organizational learning and learning organization, and accordingly the organizational learning concept has been evaluated from a more critical perspective. In this study, examining the organizational learning concept with a critical view, it has been analyzed the unexpected outcomes of organizational learning from five different aspects such as suspect of reciprocity, resistance, barriers to learning, forgetting and unlearning.

Keywords:Organizational learning, learning organization, unexpected outcomes, barriers to learning, forgetting.

JEL Classification:D83, M10

Article Information

Journal:Business and Economics Research Journal

Title of Article:Employee Perceptions of Corporate Reputation and Impact of The Perceptions  on Organizational  Pride, Organizational Commitment and Job Satisfaction: A Study on the East Marmara Region Plastic Packaging Industry

Author(s): Hulya Gunduz Cekmecelioglu, Guler Dincel

Volume: 5

Number: 2

Year: 2014

Page:79-94

ISSN:1309-2448

Abstract

Corporate reputation accepted as one of the strategic sources is corporate assets which add value to firm and has long-term benefits. Due to the increasing importance, in the recent years, corporate reputation has been an interesting subject for academicians along with the business world. The aim of this study is to examine how employees perceive the corporate reputation of the enterprises operating in plastic packaging industry and the impact of these perceptions on organizational pride, job satisfaction and organizational commitment as well. Questionnaire prepared in this context was applied to 273 employees. The package programme of IBM SPSS STATISTICS 20 was used in analyzing the data and in order to reveal relations among variables, the factor analysis, correlation and multiple regression analysis was benefited from. Research results have showed that dimensions forming corporate reputation were perceived differently by employees. The employees have believed that is attractive the businesses with goods and services produced however, they have doubts about adequacy of social responsibility activities of the company. Also when evaluation report of plastic packaging sector was analyzed, it was observed there is a similar perception in this ground and employees care about it. The results of research have showed working environment dimension of corporate reputation have affected the attitudes, like job and wage satisfaction and organizational commitment on the one hand, executing social responsibility activities of businesses increases organizational pride and organizational commitment on the other. A negative effect was observed on wage satisfaction dimension of businesses with produced goods and services of corporate reputation.

Keywords:Corporate reputation, organizational pride, organizational commitment, job satisfaction.

JEL Classification:M14, M19